Service Dispatch Intelligence
Dispatch that learnsfrom your shop.
The dispatcher's whiteboard runs on memory and gut. Ours runs on the last fifty thousand ROs your shop has actually closed — who finishes a brake job in 40 minutes versus 90, who's certified for this hybrid, who's already loaded, what parts are on the shelf. Every RO routed to the technician who'll actually close it first.
What you get
Built for the service drive.
A dispatch picture wired to your DMS, learned from your shop's actual history, and tuned to the realities of fixed ops.
Routes against your shop's actual history.
Per-technician completion times for every op-code, learned from the last twelve months of ROs your shop closed. The dispatcher sees who'll finish a transmission flush 35 minutes faster — and who keeps coming back on the same job. No more "I think Jose's good at this."
Skills, certifications, and expiry — live.
EV, hybrid, ADAS, diesel, brand-specific master tech, manufacturer recall certifications — tracked per technician with expirations surfaced before they bite. A recall comes in for a model only two of your techs are certified to touch — we already know.
Parts, advisor load, and bay state — in the same picture.
Live DMS data alongside the dispatch view: parts on the shelf, parts on order with ETA, current advisor load, bay availability, who's mid-job and who's open. Dispatch decisions made against the actual shop right now — not yesterday's spreadsheet.
The KPIs you've been guessing at, on every tech.
Proficiency, productivity, efficiency versus flat-rate hours, comeback rate, op-code mix, idle time. The numbers fixed-ops directors quote from memory — measured, exposed, and tied to actual ROs. Coach, promote, and hire to the data.
DMS-tied. Outcome-aware. Closed loop.
Wired live to CDK, Reynolds, Tekion, Dealertrack, and DealerSocket — every dispatch decision, every actual completion time, every comeback flows back into the same learning loop. Built and maintained by us, not bolted on through middleware.
Why dealers pick us
Built for the service drive, not retrofitted to it.
Flat-rate hours, op-code mix, OEM warranty rules, advisor handoff, comeback liability — built around the realities of a service drive, not a field-service route.
Learns from your shop, not a generic model.
The dispatch model is trained on your shop's actual completion data — not an industry average. Your master tech who's 30% faster on European cars gets the European jobs. Your hybrid specialist gets the hybrids. We surface what your dispatcher would do on her best day — every day.
A real DMS connection, not a nightly file drop.
Most dispatch tools work off a snapshot that's twelve hours stale by 9 a.m. Ours is direct, live, and two-way — built and maintained by us — with every major DMS. RO opens, parts land, jobs close, comebacks roll in: the picture is current to the minute.
Coaching falls out of dispatch for free.
Once you can see who's 90 minutes faster on a job and who keeps coming back, your weekly tech review writes itself. Proficiency variance, op-code strengths, certification gaps, training needs — all surfaced from the same dispatch loop. One product, two payoffs.
Live in a week. No whiteboard to rip out.
Your dispatcher keeps her workflow. We install on top of the DMS, ingest the last twelve months of ROs to seed the model, and start surfacing recommendations within the first week. No hardware, no IT project, no retraining.
See it in your store
Stop dispatching off a board that doesn't know your shop.
Talk to us. We'll show you what dispatch decisions your shop made last week — and what the same ROs would have looked like routed against your actual technician data.