Service retention,on autopilot.
Declined work, open recalls, expired warranties, lapsed customers, no-shows, and more — every leak your advisors can't get to.
The math
How much service revenue are you losing every month?
Take 30 seconds to plug in your store's numbers and see what's recoverable.
Product
Shaped by the people who run the service drive.
It runs itself. We pull you or your customer in only when a human actually needs to be in the loop.
Personalized Messaging
Customer campaigns for declined work, due services, lapsed customers, and seasonal needs — every message shaped by their history, their vehicle, and what they need next. We predict the right time to send it, on the channel they actually read (SMS or email). No generic blasts.
Smart Appointments
Customers don't have to remember they're due — we do that for them. The right message goes out at the right time, and they book straight from the conversation. No phone tag. Slots respect your shop's rules: right tech, right duration. And if they want to add another service, we book that right then and there too.
Customer Portal
A permanent link, unique to each customer — no login, no app. They open it to see their vehicle, full service history, what's coming up, and any open conversations. An AI chat is built right in: ask about a recommendation, pull up an old invoice, book or reschedule — any time, trained on your shop.
Reviews That Stick
An automatic ask after every visit — Google for the happy ones, an internal channel for the rest. Your public rating climbs without the bad ones piling on, and unhappy customers hear from a real person before they hit a star.
Referrals & Promotions
Friendly referral nudges to the customers who'd actually send a friend, plus targeted win-back offers to the ones most likely to come back — based on their service history and their vehicle. No mass blasts, no discounts to people who'd have shown up anyway.
Video Messages
Personal video messages auto-generated in your advisor's or tech's voice and dropped right into the conversation. Video gets opened, watched, and replied to far more than text — and it reminds customers there are real people behind the shop.
Employee Portal
One place for your service team — chat with other advisors and techs across the shop or group, jump into any customer conversation directly, and ask the AI agent to launch a campaign, pull a report, or get the day's update. Less swiveling between tools, more time on the drive.
Compliant by Default
Every text and email follows the rules — CAN-SPAM, TCPA, 10DLC. Consent is tracked, opt-outs are honored across channels, and quiet hours respect each customer's time zone. The boring stuff that keeps your shop's number out of spam folders.
Why us
What makes us different.
Four things, all true. None of them by accident.
Truly autonomous.
No campaigns to build, no dashboards to babysit, no rules to maintain. It picks the customer, writes the message, books the visit — and shows up in your calendar.
Tuned to your shop.
Trained on your shop's rules. Measured against the metrics that actually move the business — not vanity stats.
Your data stays yours.
Conversations, customer history, outcomes — all exportable through an open API. Nothing locked in, nothing held hostage.
Built lean. Priced like it.
The latest AI and infrastructure let us deliver more for less — and we pass the savings straight through. No enterprise markup, no surprise fees.
Talk to us
We get your service department results.
Every dealership runs different. We'll sit with your team, learn your process, and shape SnapinAI around how you actually work.